ACCESSIBLE CUSTOMER SERVICE POLICY
KOTT is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
KOTT is committed to ensuring that persons with disabilities have an equal opportunity to access its goods and services. Without limiting the requirements or expectations for accessibility, specific consideration will be given to the following:
Assistive Devices – We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Communication – We will communicate with people with disabilities in ways that take into account their disability.
Service Animals – We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons – A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Feedback – Customers shall have the opportunity to give feedback on the service we have provided to customers with disabilities. Download a feedback form here, or contact the AODA Compliance Officer in our Human Resources Department at 613.838.2775.
Completed feedback forms can be submitted by:
- Email: firstname.lastname@example.org
- Fax: 613.838.4751
- Mail: PO Box 11401, Station H, Ottawa, ON K2H 7V1
Alternatively, feedback can be given over the phone to Human Resources at 613.838.2775, or in person at any KOTT location.
Customers who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.
AODA Documents – Download a complete copy of our Accessible Customer Service Policy, our Accessible Customer Service Standard, our Employment Standard related to Accessibility, or our Multi-year Accessibility Plan.