Stair Service Technician

Location: Based out of 3228 Moodie Drive, Ottawa, ON

Closing date: August 6, 2021

What's the opportunity?

Our Service Techs play a huge role in delivering on our promise and ensuring our customers are satisfied.  We are looking for a full-time Service Technician to assess and repair stair issues at new home construction sites, as well as at occupied homes and managed properties.

Working in an ever-changing environment, you will be dispatched to multiple service calls per day. Your hands-on skill and experience, combined with your strong customer-service orientation, will play a vital role in keeping our largest customers happy.  At the same time, your ability to quickly troubleshoot, be self-directed, and communicate well will have a positive impact on KOTT’s operational efficiency.

KOTT will provide you with a company vehicle, a company clothing package, tools, and Personal Protective Equipment (except for safety shoes, which you provide).

Wage for this position starts at $17/hour – your pay will be based on your skills & experience


Your day-to-day

  • • Replace damaged hardwood treads
  • • Prep (scrape) hardwood treads for finishing
  • • Re-veneer hardwood stair stringers and risers
  • • Install decorative hardwood trim pieces
  • • Repair damaged carpet grade treads
  • • Repair stair squeaks
  • • Help with stain/lacquer touch ups
  • • Coordinate with the KOTT Design team to eliminate stair repairs due to design issues
  • • Conduct vehicle circle checks and maintain daily vehicle logs
  • • Submit service records for timely processing of warranty claims and invoices

What you need to succeed:


  • • Ideally you have studied to be a Carpenter, and have 2-5 years’ carpentry experience
  • • Previous experience working on construction job sites is required
  • • Experience as a Finish Carpenter is a strong asset

Skills & Qualifications

  • • Valid G class license with a clean abstract is required
  • • Fluency in English is required; fluency in French is an asset
  • • Ability to lift up to 50 lbs, and stand for long periods of time is required
  • • Proficiency in the use of smartphones, to communicate information and photos from job site to office
  • • Ability to read and interpret building plans and drawings is an asset